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"By implementing the Amber Road solution, we are able to take advantage of preferential duties, saving $1.2 Million in duties and taxes, automate the NAFTA qualification process, and generate accurate trade documentation to maintain export compliance in an effective and timely manner."

Marilyn Dykstra, Project Manager Global Logistics, Trade and Compliance, Haworth, Inc.



A $1.4bn global leader in office furniture and interiors, Haworth needed a way to automate the process of qualifying goods for NAFTA preferential trade terms for exporting from both the US and Canada. Having previously used a paper-based system via a third-party, Haworth realized the process could no longer keep pace with its growing volume of shipments and constantly changing product portfolio.



Haworth selected Amber Road to manage its NAFTA certification data across 1,000+ suppliers worldwide, analyze 16,000 products and ensure compliance with all US Customs export regulations. Delivered on-demand as a web portal, the solution automates solicitation and management of qualification data from suppliers as well as integrating with Haworth's order management, warehouse management, and ERP systems.


  • Realized $1.2m Free Trade Gains
  • Improved supplier solicitation response rate by 80%
  • Achieved $225,000 annual cost savings
  • Automated NAFTA qualification process
  • Increased regulatory compliance standards